This section contains technical notes and tips for troubleshooting the Signature Product Registration Application.
Any procedures covered in this section should be performed ONLY by authorized technical personnel, such as IT or Key2Act Consulting.
About registration key tables
The Signature Product Registration Application creates two tables in the system database.
- WSRegKey
Created when the product is registered (using the Registration Key Setup application). - WSRegistrationSettings
Created upon initial installation and contains the location of the WSRegistration web service.
About WS SQL database users
Signature uses three SQL database users in a system capacity for Service Management and Job Cost.
- WSRegUser$Dynamics
Created when enabling the registration keys. For more information, see Enabling registration keys. - WSMPUser$Dynamics
Created by Signature during the software installation. This SQL user is used internally for MapPoint integration. - WSMiscUser$Dynamics
Created by Signature during the software installation. This SQL user is used internally for document attachments to the SQL database.
Viewing errors in the Web Service Event Viewer
Any errors relating to the Signature Product Registration Web Service appear in the Internet Information Services (IIS) Event Viewer. To access the Event Viewer.
- Choose Start > Control Panel > Administrative Tools > Event Viewer.
- Choose Signature.