You can change a secondary document on a service call into the primary document using the Change Primary Document utility.
- Choose Microsoft Dynamics GP > Tools > Utilities > Service Management > Change Primary Doc.
- Enter a Customer ID.
- Enter a Service Call ID. The current primary document number and document type display.
- Enter the new Primary Document Number.
- Choose Process.
- Choose the expansion button attached to the Service Call field to open the Signature SOP Transactions window where you can change the cost code for the transaction.