Restrictions for Field Invoices Created in MobileTech

Field invoices created in MobileTech have the following restrictions in Service Management:

• Regardless of unposted costs setup options in Invoice Setup, if a field invoice is created in MobileTech, all unposted costs associated with the MobileTech invoice must be posted before the invoice, or the batch containing the invoice, can be posted.
• Field invoices cannot be:
  • Deleted or voided.
  • Edited, including from the Receivables Management batch.
• Adjustments such as credit memos, amount changes that constitute adjusting entries, etc., must be made manually using separate transactions.
• Costs associated with a field invoice:
  • Cannot be deleted.

  • Should not be edited. Regardless of a cost edit, billing amounts will not be updated. Editing costs associated with a field invoice may result in inaccurate accounting entries.

• The service call ID cannot be changed or removed from any unposted cost transaction that has an associated field invoice number.