Requirements

External Address and Port

The external address and port must not be blocked. This is required for Signature Agent communication.

appservice-01.act.key2act.io:58100

Event Trigger Notifications

Event trigger notifications are set up within two applications:

Signature Agent

See Completing Signature Agent Configuration for additional information.

• For standard communication, Signature Agent contains the event notification setup.
• For advanced communication, Signature Agent contains the company information including the logos and accent color for the HTML email.

Schedule

In Schedule, see Setting Up Technicians in Schedule.

• For standard communication, Schedule contains the technician's information including the technician/customer's email address. 
• For advanced communication, Schedule contains the technician's information including the technician's position, email address, and photo in the HTML email. 

Common Language Runtime (CLR)

NET Framework CLR must be enabled in SQL Server. The Signature Agent uses a CLR assembly that executes with permissions set to "SAFE".

To enable this, in SQL Server run this command:

EXEC sp_configure 'clr enabled', 1;

RECONFIGURE WITH OVERRIDE;

Compatibility

Signature Agent 2.5 is compatible with the following.

Signature

• Schedule 4.7 or higher
• 2018 R7 (18.05b07) or higher
• 2018 R6 (18.04b06)

Transfer Layer Security (TLS)

Server Protocols

• TLS 1.2

Client Protocols

• TLS 1.0 (currently required)
• TLS 1.1
• TLS 1.2