Working with resources

Use these tasks to work with resource information in Schedule. At this time, a resource is a technician.

Dispatchers are associated with a user profile from Service Management that may be associated with a region and/or a branch. The dispatcher will only see the technicians within that region and/or branch. 

Marking displayed technicians will update the schedule board with the technicians' appointments as well as the information displayed in the Unscheduled or Unassigned Resources section.

• View resource details
• Unschedule or unassign resources
• Identify over-allocated resources
• Create a resource activity
• View or change resource activities