Viewing Service Call Timestamps

You can use the Time Stamp for Service Call ## window to view the time stamping information. If you are using our optional Service Level Agreements module, the time stamp fields display with a red background for any missed guaranteed times.

1. To access the Time Stamp for Service Call ## window, in the Service Appointment window, choose the View Service Call Time Stamps  icon.
2. The Time Stamp window displays the following information:
   • Date opened
   • Service call date
   • User ID
   • The actual Stamped Time/Date and the Guaranteed Time/Date for the following time stamp fields:
     
     • Open
     • Dispatched
     • Received
     • Arrived
     • Completed