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Notifying customers via email
Notifying customers via email
- Documentation Reviewer
- Kimberly Onnen
Owned by Documentation Reviewer
You can send the email notification in Schedule from the appointment or service call window by choosing the Notify Customer 
icon or by right-clicking the appointment or service call and then choosing Notify Customer.
For more information about Standard and Advanced Communications, see Event Trigger Notifications in Signature Agent documentation.
Standard notifications
- Appointment cancelled
- Appointment created and scheduled
- Appointment reassigned
- Appointment rescheduled
- Technician arrived
- Technician checked out
- Service call created
- Service call created by ESMS email
Advanced communication HTML notifications
- Technician arrived
- Technician in Route (Dispatched)
- Appointment Completed