Signature Installation

IMPORTANT: You must be on the Microsoft Dynamics GP October 2019 (18.2.1013) or the Year-End Tax Update (18.2.1036) before installing Signature 2018 R4 (18.00b04g421). Verify version information by checking the About Microsoft Dynamics GP window. If you are not on this version, do not install Signature 2018 R4.

You can upgrade to Signature 2018 R4 from these previous versions.

2016 R3 16.00b03g315 or higher
2018 18.00b01g004
2018 Service Pack 1 18.00b01g005
2018 R2 18.00b02g210
2018 R3 18.00b03g310

Registration keys need to be updated after upgrading to Signature 2018 R4.

Signature 2018 R4 is compatible with the new Microsoft Dynamics GP multi-tenant implementation feature and can be installed on any Microsoft Dynamics GP system database. However, the following Signature products cannot be installed on multiple system databases on the same server: Customer Portal, TimeTrack Excel Client, Job Cost Portal, and MobileTech.

The size of the SQL log file is no longer shrunk during the install and upgrade processes. You must have enough available disk space to accommodate SQL log growth of more than at least three times the size of your company database.

IMPORTANT: For data integrity, all service invoice batches need to be posted prior to upgrading.

SSRS reports are deployed to a new Signature folder location, such as Signature Service, Signature Job Cost, etc.

If you have any modified reports, you may need to redo your changes if the core report has been updated with this release. By having both versions available, you will be able to compare your modified reports with the updated reports to determine if you need to modify the report(s) in the Signature location. You can manually remove the WennSoft folders when you are done.
If you have custom reports, you will need to update the path location in the WSRepts table.

CAUTION: Do not set up identical sequential NEXT Numbers for Inventory, Payables, and Payroll transactions in Microsoft Dynamics GP Setup. This will cause issues if you have transactions with the same document number on the same service call. In addition to deleting the specific transaction, the other transactions will also be deleted, causing Service to be out of balance. We recommend that using a prefix for Next Numbers like IV000001. Using unique prefixes will prevent the identical Next Number issue.

New Signature users should refer to the Signature 2018 R4 Installation and Upgrade guide for installation instructions.