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Set up resolution note snippets
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Set up resolution note snippets

Owned by Documentation Reviewer
Oct 01, 2018

You can set up resolution note snippets in Service Management to help you track work that is completed by technicians. These snippets provide a uniform method for technicians to report how they resolve issues and complete appointments. Technicians can include these snippets in the Resolution Note field in MobileTech.

  1. In Microsoft Dynamics GP, choose Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Resolution Note Snippets. The Resolution Note Snippets window is displayed.
  2. Enter a resolution ID and a description of up to 255 characters.
  3. Choose Save.