In the Rule Fault to Service Call Settings dashboard, you can enable and/or disable which Rules are allowed to automatically create a Service Request. Use the Search field at the top left to search for a specific rule.
From the mega navigation, select Services, or from the App Drawer,
...
select Service Requests.
In the left navigation, select Settings.
Select the Rule Fault to Service Call tab.
On the Rule Fault to Service Call dashboard, you can enable/disable rules.
To enable individual rules, select the Enabled toggle to the right of the rule.
To enable one or more rules, mark the checkbox to the left of the rules to enable and then select the Enable toggle at the top right.