In the Rule Fault to Service Call Settings dashboard, you can enable and/or disable which Rules are allowed to automatically create a Service Request. Use the Search field at the top left to search for a specific rule.
- From the mega navigation, select Services, or from the App Drawerelect Service Requests.
- In the left navigation, select Settings.
- Select the Rule Fault to Service Call tab.
- On the Rule Fault to Service Call dashboard, you can enable/disable rules.
- To enable individual rules, select the Enabled toggle to the right of the rule.
- To enable one or more rules, mark the checkbox to the left of the rules to enable and then select the Enable toggle at the top right.