Double-click the service appointment. This can be a scheduled or unassigned appointment.
The Service Appointment Details window displays. You can view and change the appointment information. Additional fields may display depending on Schedule settings.
- Service Call - Display only
- Appointment - Display only
- Description
- Status
- Resource - You can filter the list of technicians by typing the first few letters of their first or last name.
- Start Date
- Estimated Hours
- Priority
- Completion Date - Display only
- Customer Name
- Location Name
You can also select these icons to view additional information.
Select Save.

Icons on This Page

Icon	Description
Image Modified	Save
Image Modified	Cancel
Image Modified	Delete Appointment - This button displays if the service call has more than one appointment. Schedule requires that a service call has at least one appointment.
Image Modified	View Service Call - See Viewing/Editing the Service Call.
Image Modified	View Service Call Time Stamps - See Viewing Service Call Timestamps.
Image Modified	View Appointment History - See Viewing Appointment History.
Image Modified	View Service Call Tasks - See Viewing Service Call Tasks.
Image Modified	View/add Appointment Notes - See Working With Notes and Attachments. If a note exists for this appointment, this icon is displayed with a pencil in the lower right corner.
Image Modified	View/add Attachment - See Working With Notes and Attachments.
Image Modified	Notify Customers - See Notifying Customers via Email.
Image Modified	View Related Appointments - To view the related appointments by the Group ID, select the drop-down next to the Related Appointments icon and then select By Group ID. See Working With Related Appointments and/or Resource Activities.
Image Modified	Work Order Quick Print