Viewing Appointment History

If you marked the option to Keep Appointment History in the Service Options window in Signature, you can view all changes made to an appointment. The three appointment Actions that are tracked in the window are: Insert, Update, and Delete. The Notify column displays if you have Advanced Communications registered and the Notify icon displays if the customer has been notified of the appointment change.

The following columns display:

• Action (Insert, Update, or Delete)

• Skill Level

• Technician

• Priority

• Task Date

• Estimated Hours

• Appointment Status

• Completion Date

• Actual Hours

• Modified Date

• Modified User

• Tool ID

• Service Call ID

• Appointment

• Cost Code

• Notify