You can send the email notification in Schedule from the appointment or service call window by choosing the Notify Customer icon or by right-clicking the appointment or service call and then choosing Notify Customer. This icon displays if you are using Advanced Communications.

Standard Notifications

• Appointment cancelled

• Appointment created and scheduled

• Appointment reassigned

• Appointment rescheduled

• Appointment scheduled

• Technician arrived

• Technician checked out

• Service call created

Advanced Communication HTML Notifications

• Appointment Scheduled

• Appointment Changed

• Appointment Completed

• Appointment Cancelled

• Service Call Request Received

• Technician Arrived

• Technician Dispatched