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Regardless of which version you are upgrading from, be sure to install the components for the most recent version. You do not need to uninstall or rename the current MobileTech R7.0 files.

If you have made changes to views or stored procedures in previous versions of MobileTech, those changes will be overwritten during the upgrade. Make sure all work is synced with the host system before you upgrade a device.If you are upgrading from an R3.0 or R3.1 version of MobileTech, we recommend that you remove the client shortcut from the devices. The R7.0 installation process creates a new shortcut instead of overwriting the R3.1 or R3.0 shortcut.

When you upgrade to the most recent release of MobileTech, you must upgrade these applications before you upgrade MobileTech Client:

  • MobileTech Sync Server
  • MobileTech Integration Sync
  • MobileTech Administration

Before upgrading MobileTech, we recommend that you make a backup copy of the web.config, MobileTechAdmin.exe.config, and XrmServer.SyncConsole.exe.config files if you have made changes to these files. After upgrading you can reinsert your changes.

You will be prompted to install database objects the first time you log on to MobileTech Administration. You must do this for each company. If you are not prompted to install database objects, go to Tools > Create MobileTech Objects and choose Process.

You then set up MobileTech and install MobileTech Client on client devices.

If your technicians use iOS devices, the technicians will sometimes be notified about MobileTech app updates for their devices. Do not install the client updates on those devices unless you will also be updating the MobileTech Sync Server and MobileTech Administration applications to the compatible versions that are listed in the Readme. We recommend that you clearly communicate this information to your technicians.

We also recommend that you turn off automatic downloads of updates on iOS devices. To do this, go to Settings > iTunes & App Store. In the Automatic Downloads section, make sure the Updates option is turned off (the toggle switch should appear gray, not green). Repeat this task on each iOS device.

You can view which version of MobileTech is installed on each device. For more information, see View user device information and sync activity.


In MobileTech, there is one middle-tier database for each Microsoft Dynamics GP company. The naming convention for the database name is companyname_RESCOXRM. The configuration database is called RESCOXRM_CONFIG.

After you install MobileTech Sync Server, MobileTech Integration Sync, and MobileTech Administration, continue with the steps in Setting up MobileTech.

Upgrading MobileTech involves installing the latest version of MobileTech in the same order as the original installation. 

After the upgrade is complete, you can use MobileTech Administration to select application options and set up and grant access to users.

Before upgrading MobileTech, we recommend that you make a backup copy of the web.config, MobileTechAdmin.exe.config, and XrmServer.SyncConsole.exe.config files if you have made changes to these files. After upgrading you can reinsert your changes.

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