The Service Call window has five user-defined fields. The first is used to set the priority scale for all calls. For example, you could define the Priority field as 0=Low, 9=High. The field can contain up to 30 alphanumeric characters or symbols; however, only 14 characters or symbols of the description are visible in the field. The priority field itself can contain a single alphanumeric character and is visible on the Dispatch Board. The second and third user-defined fields have a lookup window. Both the second and third user-defined fields also appear in the Dispatch Board Filter Preferences window and the Query window, which is accessed by selecting the query button in the Date field on the Dispatch Board.
If you label one user-defined field in the Define Service Call window, you must enter unique labels for all user-defined fields. You cannot have two fields with the same label. |
Select Microsoft Dynamics GP > Tools > Setup > Service Management > User-Defined Label Setup > Service Call.
Enter the field labels. The first user-defined field is used to define the priority scale for all calls.
Select Save.