Subscribing to Alert Notifications
- Kimberly Onnen
When you subscribe to an alert, a notification is sent when a high priority rule for an entity (or its children) receives a fault. For example, if you subscribe to a company, you will receive alert notifications for the clients, sites, equipment, and systems of that company. You have the option to limit alert subscriptions to lower levels than a company, for example, subscribing to a client (and its children), a site (and its children), or even down to an alert for a system and/or equipment.
Alert notifications are only sent for high priority rules. If a medium or low priority rule for an entity (or its children) receives a fault, an alert notification will not be sent.
The email and/or SMS notifications use the information set up in your profile and/or the client contact profile. Alert notifications help you understand where opportunities may lie to improve performance or create a service request to investigate.
Levels of Alert Notifications
Company (and children): Company Dashboard > Actions > Subscribe to Company
Client (and children): Company Dashboard > specific client ellipsis > Subscribe to Alerts
Campus (group of clients and children): Client Dashboard > Actions > Subscribe to Campus
Site (and children): Client Dashboard > specific site ellipsis > Subscribe to Alerts
Area (group of sites and children): Site Dashboard > Equipment or System View > Actions > Subscribe to Area
Equipment:
Site Dashboard > Equipment View> specific equipment ellipsis > Subscribe to Alerts
Equipment Dashboard > Actions > Subscribe to Alerts
System:
Site Dashboard > System View > specific system ellipsis > Subscribe to Alerts
System Dashboard > Actions > Subscribe to Alerts
Subscribing to Alerts
To subscribe to alert notifications:
On the entity dashboard, select Actions > Subscribe to <entity> or select the ellipsis icon to the right of the entity and then select Subscribe Alerts.
In the Subscribing to Alerts window, complete the following fields:
Subscription Method (select one or more):
Email
SMS
Subscribe:
Self
Client Contact: Select the contact from the dropdown list.
Both: Select to subscribe yourself and a client contact selected from the dropdown list.
Select OK.
Viewing and/or Updating a Subscription
Subscriptions are focused on displaying and managing notifications that you and your Client Contacts are subscribed to. You can unsubscribe from multiple subscriptions at once or on a per-subscription basis. For information on how to set up the subscriptions, see Subscribing to Alerts.
The following information is displayed:
Target: Displays the target level of the subscription.
Entity: The type of entity. For example, Client, Site, and Equipment.
Email/SMS: Displays the type of notification set up for the subscription. When the subscription is created, you can receive an email, an SMS text message, or both.
The default view is your subscriptions. To view the Client Contact subscriptions, select Client Contact.
To update the subscription method:
From the mega navigation, select Subscriptions.
The My Subscriptions page displays all of your active subscriptions.
Select the ellipsis icon to the right of the target entity.
Select Update Subscription.
Mark/unmark the Subscription Method(s). You can unmark both methods to not receive a notification but keep the subscription in your list. To remove/delete a subscription, you will need to unsubscribe.
Select Update.
Unsubscribing from an Alert Notification
To unsubscribe from alerts, select the menu icon at the top of the BOB window to access the Mega Navigation.
From the mega navigation, select Subscriptions.
The My Subscriptions page displays all of your active subscriptions.
Select the ellipsis icon to the right of the target entity.
Select Unsubscribe.