If you have a site contact in Building Optimization Broker that corresponds with the ERP contact, you can quickly link the two contact records. The linked contacts will display the Linked  icon and the BOB contact displays to the left of the ERP contact.

1. Go to Cards > Service Management > Service Manager. 
2. From the Service Manager menu bar, go to Additional > Map2BOB Sites. 
3. On the Location tab, select the ellipsis to the right of the BOB Contact field.
4. Select Manage Contacts.

5. In the Client Contacts window, the customer is listed at the top of the window and the table displays the ERP company's contacts.

   Only unique contacts will display in this list. If a customer has more than one location with the same contact assigned, this contact will be displayed one time. A contact may display more than one time if the contact ID is different.
6. To link an existing BOB site contact, select the ellipsis icon to the right of the ERP Phone Number and then select Manage Contact. 
7. In the Create Contact window, select the Contact Name drop-down and then select the BOB site client. Only BOB site clients that haven't been mapped yet display in this list. If the site contact is not in the list, you can create a new BOB site contact. See Creating a BOB Site Contact.
8. The BOB client information displays in the window. This information cannot be edited.
9. Select Create.
10. On the Client Contacts window, the BOB site contact now displays to the right of the ERP Contact to indicate the two records are linked.

Buttons on this window

• Reset: Resets the window to its original information without closing the window.
• Create: Creates the link between entities. (If you are also creating a new entity, this saves the entity and creates the link.)
• Cancel: Closes the window without making any changes.