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In Service Request Settings, you can:

  • Enable Email to Service Call functionality
  • Designate the permanent Email Alias that your clients will send Service Requests.
  • Create and download the unique Email Templates that your Clients will use to create the Service Request emails.
  • Enable Rules to apply to the Service Requests.

To access Service Request Settings:

  1. From the mega navigation, select Services, or from the App Drawer, select Service Requests.
  2. In the left navigation, select the Settings icon.


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